Zipchat AI
Adds a proactive AI sales-and-support agent to ecommerce stores across chat, WhatsApp, and social.
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Last verified Jul 4, 2026
Decision snapshot
Fast-read signals for fit, pricing, and trust.
- Category
- Ecommerce Marketing
- Best for
- ai shopify store builder
- Pricing
- Paid
- Access
- Free trial available
What is this tool?
Zipchat AI is an AI agent for ecommerce stores that both sells and supports, built around a Shopify-first workflow. It suits online retailers who get heavy pre-sale and post-sale questions and want shoppers converted and helped without staffing chat all day. It assumes a well-maintained product catalogue, and it is purpose-built for retail rather than general support.
By QT Desk
Read full overviewHide full overview
Trained on your catalogue and policies, it talks to shoppers across website chat, WhatsApp, Instagram, Messenger, and email — recommending products in conversation, advising on sizing, answering order-status questions, generating single-use discount codes from rules you set, and guiding returns. It can also open a conversation first, nudging a hesitating browser instead of waiting to be asked.
It fits online retailers, especially on Shopify, that field the same pre-sale and post-sale questions all day and want to convert and support without staffing chat around the clock. It lives on the storefront and across messaging channels, in front of the human team and wired to order and catalogue data.
The limit: its answers are only as current as the product and policy content behind them, and it is purpose-built for retail, so non-store support is a poor match.
Is this right for you?
Quick fit check against how you actually work.
Choose this if
- You run an ecommerce store, especially on Shopify
- You get repetitive pre-sale and support questions
- You want proactive prompts to recover hesitating shoppers
- You support customers across chat and social channels
Consider alternatives if
- Your support isn't retail or product-catalog based
- You can't maintain trained product and policy content
- You want a general-purpose website chatbot
Key features
What you can actually do with this tool.
Proactive engagement
Sends context-aware messages triggered by hesitation signals, nudging a browsing shopper toward a decision instead of waiting for them to ask first.
Product recommendations
Suggests items through natural conversation, asking about needs and sizing to point a shopper to the right product rather than a generic list.
Order tracking
Resolves "where is my order" questions with live status, tracking numbers, and courier details, deflecting one of the most common support requests.
Discount code creation
Generates single-use Shopify discount codes based on negotiation rules you set, so the agent can close a sale without giving away margin uncontrolled.
Returns guidance
Walks customers through refunds, checks eligibility against your policy, and escalates to a human when a case needs one.
Multichannel support
Works across website chat, WhatsApp, Instagram, Messenger, and email, so shoppers get the same agent on whichever channel they prefer.
Plans & pricing
Pricing tiers and what's included in each.
7-day free trial. Paid plans start at $49 per month (Starter); higher tiers scale by monthly AI-reply volume up to Enterprise from $999 per month.
Starter
$49/mo
Growth
$129/mo
Pro
$249/mo
Scale
$499/mo
Unlimited/Enterprise
from $999/mo
Pricing last checked: Jul 4, 2026Official pricing pagePricing may have changed. Always verify before purchasing.
How to use this tool
A short path to first value.
Connect your store and train the agent on your product catalogue and policies.
Set the rules for product recommendations, discount codes, and when to escalate to a person.
Embed it on your storefront and connect WhatsApp, Instagram, Messenger, and email.
Let it engage shoppers proactively, answer questions, and guide them toward a purchase.
Hand off complex or sensitive cases to your support team when the rules say so.
Review conversations and sales outcomes to refine the agent's answers over time.
Frequently asked
Common questions about this tool, answered.
Does it support shoppers in other languages?
It handles multilingual conversations, so a store selling across regions can support and sell to shoppers in their own language rather than English only.
How is it kept accurate over time?
It answers from trained product and policy content, so the practical work is keeping that catalogue and those policies current; stale content is the main cause of weak answers.
When does a person step in?
It handles routine queries automatically and hands off to a human when a case falls outside its rules or needs judgement, so shoppers are not stuck with a bot on the difficult cases.
Is it only for Shopify stores?
Its retail behaviour, including single-use discount codes, is built with Shopify in mind, so a Shopify store gets the fullest fit while other setups may use a narrower slice.
How it compares
Context for choosing between this tool and alternatives.
Retail depth is the dividing line. Choose Zipchat AI when you want an ecommerce agent that both sells and supports across channels, with order tracking, sizing, and rule-based discounts built in. For a general website support bot trained on your content rather than a store catalogue, SiteGPT, Chatbase, and Botsonic are worth a look. Stores with constant pre-sale and post-sale questions value the retail-specific behaviour; non-retail sites usually do fine with a general bot.
Similar AI tools to consider
Other tools that show up for the same kind of work.
Chatbase
Freemium
Verified against the official siteLast verified Jul 4, 2026