Decision snapshot

Fast-read signals for fit, pricing, and trust.

Category
Customer Engagement & CRM
Best for
customer service chatbot
Pricing
Freemium
Access
Free plan available

What is this tool?

Voice.ai serves two different buyers. Businesses get AI voice agents for phone lines that take and place calls, respond from a connected knowledge base and book appointments, scaling from 2 concurrent calls on Starter to 30 on Business; for customer service it is a phone product, not a website chatbot. Streamers and gamers get a free live voice changer for Windows and Mac, whose Live Mode carries a GPU warning. Before commercial use, note that the pricing page lists a commercial licence from Starter while the terms limit use to personal, non-commercial purposes without a written agreement.

By QT Desk
Read full overview

Voice.ai serves two quite different buyers. Gamers, streamers and VTubers install the desktop voice changer, select its virtual microphone in the app they are using, and talk through a community or cloned voice. Businesses and developers work in the browser: they write a prompt and greeting for a voice agent, connect a knowledge base, attach a phone number and watch call analytics, or call the text-to-speech and voice-agent APIs with a key from the dashboard. The home page names Salesforce, HubSpot, Zendesk and Slack among the systems the agents fit into.

Each plan can be paid monthly or yearly, and Voice.ai advertises the yearly option as two months free. Every paid plan is a credit allowance that converts into minutes of text to speech or voice-agent calls; Launch and above add usage-based billing. The terms make payments non-refundable unless stated at purchase or required by law, and the refund policy lists only a product not received or a duplicate purchase; after cancelling, access runs to the end of the term.

The terms give Voice.ai a perpetual, sublicensable licence to what you upload, including voice recordings and call flows, to train and refine its models, and say uploaded voices may be public depending on account settings. Using the services also consents to Voice.ai using your hardware for model training, which can be switched off. Personal information is deleted within 90 days of closing an account. The enterprise page advertises a zero-retention mode and SOC 2, GDPR and HIPAA compliance; these are Voice.ai's own claims.

Is this right for you?

Quick fit check against how you actually work.

Choose this if
  • You want an AI agent on a phone line to answer routine questions and book appointments, rather than a chat box on your website
  • You stream or game on a Windows or Mac PC with a capable GPU and want a free live voice changer with community voices
  • You need voiceovers or a cloned voice and are happy to buy a monthly credit allowance that converts into minutes
Consider alternatives if
  • You need a text chatbot for your website: Voice.ai's customer-service product handles phone calls, and its pages document no chat widget
  • You plan to use outputs commercially on a self-serve plan: the pricing page lists a commercial licence from Starter, but the terms allow personal, non-commercial use only without a written agreement
  • You do not want your uploads licensed for model training, or your hardware used for it by default
  • Your PC has a modest GPU and you need live voice changing in games; commenters on a 2023 tutorial report lag and heavy CPU or GPU load
  • You may want a refund: payments are non-refundable except for a product not received or a duplicate purchase

What people say

Aggregate community sentiment, summarized — not native reviews.

Common criticisms

All of the usable comments sit under one 2023 YouTube tutorial on the desktop voice changer, posted between 2023 and 2024. Ten commenters, two of whom say they paid, say converted voices came out badly: some call the results garbage or terrible, and others describe them as robotic, mechanical, garbled or unlike the target voice. Seven describe live voice changing as laggy or as heavy on the CPU or GPU, two of them saying it needs a powerful graphics card (one names NVIDIA). None of it concerns the text-to-speech studio or the phone voice agents.

Key features

What you can actually do with this tool.

Phone voice agents

Agents take inbound calls and place outbound ones, answer from a connected knowledge base, schedule appointments and escalate when needed. Phone numbers are bought and assigned through the API, and agents offer prompt and greeting configuration and call analytics.

Real-time voice changer

A free Windows and Mac app installs a virtual microphone that Discord, Zoom or a game selects as input, and converts your voice live or converts recorded clips. Live Mode needs a capable GPU, and the mobile app does not yet change voices in real time.

Text to speech and voice cloning

A browser studio turns scripts into voiceovers and clones a voice from a short sample. Downloads, the studio and 5,000-character conversions start at Starter; the Free plan has no voice clones.

Audio tools

Browser tools remove vocals, split stems, strip echo and reverb and find a track's BPM, drawing on the same monthly credits.

Credits shared across products

One monthly credit pool pays for text-to-speech minutes, voice-agent call minutes and audio-tool use, from 15k credits on Starter to 22M on Business.

Integrations

Tools and platforms this connects with.

SalesforceHubSpotZendeskSlack

Plans & pricing

Pricing tiers and what's included in each.

Free

Free
  • 5k credits a month (about 5 minutes of text to speech)
  • 500 characters per text-to-speech conversion
  • No instant voice clones
  • Desktop voice changer free to download and use

Starter

US-dollar pricing: $5 a month
  • 15k credits a month (15 minutes of text to speech or voice-agent calls)
  • 5 instant voice clones; 5,000 characters per conversion; downloadable audio
  • Voice agents: 2 concurrent calls and 1 phone number

Launch

US-dollar pricing: $24 a month ($12 for the first month)
  • 200k credits a month (200 minutes)
  • 10 instant voice clones
  • Usage-based billing listed from this plan up

Core

US-dollar pricing: $99 a month
  • 1M credits a month (1,000 minutes)
  • 50 instant voice clones

Scale

US-dollar pricing: $330 a month
  • 4M credits a month (4,000 minutes)
  • 200 instant voice clones

Business

US-dollar pricing: $880 a month
  • 22M credits a month (22,000 minutes)
  • 2,200 instant voice clones
  • Voice agents: 30 concurrent calls and 50 phone numbers

Enterprise

Custom pricing through sales
  • Custom DPA and SLA terms, BAAs for HIPAA customers and custom SSO
Official pricing pagePricing may have changed. Always verify before purchasing.

Frequently asked

Common questions about this tool, answered.

Is Voice.ai a customer-service chatbot?

Not in the text-chat sense. Its customer-service product is an AI voice agent that answers and places phone calls, answers from a knowledge base, books appointments and escalates; the home page names Salesforce, HubSpot, Zendesk and Slack as systems it works with.

Can I use Voice.ai output commercially?

Voice.ai's own pages disagree. The pricing page lists a 'Commercial License' on Starter and above, while the terms of service limit the services to personal, non-commercial use unless Voice.ai authorises otherwise in writing, and say business or API use needs a separate agreement. Get written confirmation before commercial use.

Is the voice changer free?

Yes. The desktop voice changer is free to download and use with community voices, and the online tool converts clips of up to 15 seconds. The Free plan's 5k monthly credits cover about 5 minutes of text to speech; voice clones and downloadable audio need a paid plan.

Does live voice changing need special hardware?

Voice.ai's own FAQ attaches a GPU warning to Live Mode, the real-time conversion, and lists a minimum-GPU question, so check your graphics card first; recorded clips can be converted instead of live audio. The mobile app does not yet change voices in real time.