Siena Insights
Reads and organizes customer feedback into trends, sentiment, and alerts you can act on.
EnterpriseWeb
Last verified Jul 11, 2026
Decision snapshot
Fast-read signals for fit, pricing, and trust.
- Category
- Customer Engagement and CRM
- Best for
- AI customer feedback analyzer
- Pricing
- Enterprise
- Access
- Web
What is this tool?
Siena Insights (formerly Idiomatic) is a customer-feedback analysis tool that reads and organizes feedback into trends and sentiment, with alerts when patterns shift and a chat interface to query the data. It is aimed at CX and support teams who want to spot what matters without reading every comment. Its anomaly alerts and plain-language querying stand out. It surfaces insight; the team still decides and acts on what it finds.
By QT Desk
Read full overviewHide full overview
It reads incoming customer feedback, groups it into themes and sentiment, and surfaces what to focus on, with Slack-style alerts when something spikes — a jump in payment failures or shipping complaints — so issues are caught early. A chat interface lets you ask questions of the feedback in plain language.
It suits CX, support, and product teams that want a fast read on customer sentiment and early warning on emerging problems, without a manual tagging effort.
It analyses and flags rather than fixes, so acting on an alert stays with the team, and its read of sentiment is only as good as the feedback sources you connect.
Is this right for you?
Quick fit check against how you actually work.
Choose this if
- You want early alerts on feedback spikes
- You'd rather query feedback than read it all
- You track sentiment and trends over time
- You support a fast-changing product
Consider alternatives if
- You want to send surveys, not analyse them
- You have very little feedback volume
- You need deep, governed cross-channel analysis
Key features
What you can actually do with this tool.
Feedback organization
Reads and groups feedback into themes and sentiment, so priorities surface without manual tagging.
Anomaly alerts
Sends alerts when a pattern spikes, so an emerging issue is caught before it spreads.
Chat with your data
Lets you ask questions of the feedback in plain language and get direct answers.
Sentiment analysis
Tracks how customers feel over time, so shifts in sentiment are visible early.
Trend surfacing
Highlights what to focus on, turning scattered feedback into a short list of priorities.
Plans & pricing
Pricing tiers and what's included in each.
Siena Insights pricing starts at a $750/month platform fee plus $0.90 per automated ticket. Final pricing is customized to ticket volume and team structure. Visit siena.cx/pricing or use their ROI calculator for an estimate.
Platform Fee
$750/month
- Access to Siena core AI engine; unlimited sandbox
Automation Pack
$0.90 per ticket
- Per-ticket automation; scales with volume; exact pricing customized to ticket volume and team structure
Pricing last checked: Jul 11, 2026Official pricing pagePricing may have changed. Always verify before purchasing.
How to use this tool
A short path to first value.
Connect the feedback sources you want analysed.
Let it read and organize feedback into themes and sentiment.
Set alerts for the patterns you care about.
Get notified when feedback spikes or shifts.
Query the feedback in plain language for specifics.
Act on the priorities it surfaces with your team.
Frequently asked
Common questions about this tool, answered.
What was Idiomatic renamed to?
Idiomatic now operates as Siena Insights — same feedback-analysis product, current name. The 'formerly Idiomatic' note is kept only to help anyone who knew the earlier name.
How quickly does it flag a problem?
Alerts aim to surface spikes as they emerge rather than at a reporting cycle, so the value is early warning — though thresholds need setting up.
Can non-analysts use it?
The chat interface is built for plain-language questions, so a support or product lead can query feedback without a data background.
Does it replace acting on feedback?
No — it surfaces and prioritises; deciding and acting on what it finds remains the team's job.
How it compares
Context for choosing between this tool and alternatives.
Set beside other feedback platforms, it leans on early alerts and conversational querying rather than governance depth. Chattermill and Enterpret cover broad, integrated analysis; Thematic emphasises traceable themes. Compare on whether anomaly alerting and plain-language queries are the priority for your team.
Similar AI tools to consider
Other tools that show up for the same kind of work.
Chattermill
Enterprise
Thematic
Paid
Chatbase
Freemium
Verified against the official siteLast verified Jul 11, 2026