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Decision snapshot

Fast-read signals for fit, pricing, and trust.

Category
Customer Engagement & CRM
Best for
customer service chatbot
Pricing
Freemium
Access
Free plan available

What is this tool?

Small service businesses and agencies wanting a support and lead-capture bot on their site and WhatsApp number can start on Robofy's Free plan, which carries Robofy branding. Read the paid plans carefully: Robofy's own pricing page publishes Starter's price, the chatbot counts and the credit allowances two different ways, so confirm the figures with Robofy before buying. Every AI message, voice minute and extra training page spends credits.

By QT Desk
Read full overview

Create an agent, train it on your web pages, files and FAQs, set up actions and human handoff, then embed it on your site or connect a WhatsApp Business number; WhatsApp setup is self-serve, with onboarding support on Pro and above. Plans list Facebook Messenger, Zoom and Calendly connections, APIs and webhooks, and leads can be routed to a CRM or a Google Sheet. Enterprise customers get a guided launch programme of about four weeks.

Plans are billed monthly or yearly; the pricing page labels yearly billing '-33%' and '4 months free', and its FAQ says annual plans are 33% off. Plans can be changed from the dashboard and monthly plans carry no lock-in. The cancellation and refund policy allows cancelling at any time and offers a 14-day 'no-questions-asked' refund guarantee, refunded by NEFT within up to 15 days, though the same document calls payment generally non-refundable outside that guarantee and excludes a change of mind or a mistaken purchase from cancellation. A fair use policy caps each account at 30 messages a minute and 5,000 a day, including plans labelled 'Unlimited'.

Robofy's pricing page publishes several plan figures two ways, and neither reading is the settled one. Starter is listed at $40 a month on the plan card and $19 a month in the page's FAQ and structured data. The Free plan's credits appear as 4,500 one-time credits on the card and as 1,500 AI credits, 'free forever', in the structured data. Monthly credit allowances read 60,000 credits (card) or 5,000 credits (structured data) on Starter, 1,000,000 credits (card) or 30,000 credits (structured data) on Pro, and 4,000,000 credits (card) or 50,000 credits (structured data) on Enterprise. Chatbot counts read 2 on the Starter card against 5 in the comparison table, FAQ and structured data, and 10 on the Pro card against 50 in the comparison table and structured data.

Robofy states it is ISO/IEC 27001:2022 certified, hosts on AWS in the EU-West (Ireland) region by default, encrypts data in transit and at rest, and publishes a sub-processor list, which includes Meta's WhatsApp Cloud API, and a DPA.

Is this right for you?

Quick fit check against how you actually work.

customer service chatbotai chatbot for whatsappai chatbot
Choose this if
  • You want one agent answering on both your website and a WhatsApp Business number
  • Your site runs on WordPress or WooCommerce and you want a plugin install
  • You are an agency that wants to resell chatbots under your own brand
Consider alternatives if
  • You need to rely on the published plan figures: Robofy's pricing page gives two readings of Starter's price ($19 and $40 a month), of credit allowances and of chatbot counts
  • You expect unlimited messaging; Robofy's fair use policy limits each account, 'Unlimited' plans included, to 30 messages a minute and 5,000 a day
  • You want to trial paid features first; the pricing FAQ answers the free-trial question by pointing to the Free plan

Key features

What you can actually do with this tool.

Agents trained on your content

Train an agent on web pages, PDFs and FAQs; it answers customer questions, captures and qualifies leads and routes them to a CRM or a Google Sheet.

Actions and human handoff

Agents can call external APIs to take actions such as bookings or CRM updates, and hand conversations to staff when needed.

Website and WhatsApp

Deploy by embed or the WordPress plugin (with a WooCommerce variant), or on WhatsApp through the official WhatsApp Business API; Robofy says it is a Meta Tech Partner for that API.

Credits per message, minute and page

Every AI message, voice-AI minute and extra training page or file spends credits, and paid plans can top up with credits that do not expire.

White-label reselling

Agencies can resell Robofy under their own brand on separate, annually billed white-label plans sized by client licences and managed from a white-label panel; their clients need no Robofy account.

Integrations

Tools and platforms this connects with.

WhatsApp Business APIWordPressWooCommerceFacebook MessengerZoomCalendlyZapierGoogle Sheets

Plans & pricing

Pricing tiers and what's included in each.

Free

$0
  • Two AI agents/chatbots with 'Powered by Robofy' branding
  • The Free plan's credit grant is published two ways on the pricing page

Starter

Published two ways on the pricing page (the plan card and the FAQ give different monthly prices)
  • Chatbot count and monthly credit allowance are each published two ways on the pricing page

Pro

$99 /month
  • Chatbot count and monthly credit allowance are each published two ways on the pricing page
  • Zapier on the plan card; WhatsApp onboarding support

Enterprise

Through a demo with salescustom billing
  • A guided launch programme of about four weeks
  • Monthly credit allowance published two ways on the pricing page
Official pricing pagePricing may have changed. Always verify before purchasing.

Frequently asked

Common questions about this tool, answered.

How much does Robofy's Starter plan cost?

Robofy's pricing page gives two prices: $19 a month in its FAQ and structured data, and $40 a month on the plan card. Confirm the current figure with Robofy before subscribing; Pro is $99 a month.

What does a Robofy credit pay for?

Text replies, voice minutes and training: 60 credits per AI message, 600 per voice-AI minute and 250 per extra training page or file, with $1 buying 10,000 credits. Paid plans can add 200,000 credits for $20, and those top-up credits do not expire.

Can I get a refund?

Within 14 days, under the policy's 'no-questions-asked' guarantee; outside it, Robofy's cancellation and refund policy says payment is generally non-refundable. The same policy also lists cases in which a cancellation will not be processed, including simply changing your mind or buying by mistake, so its sections pull in different directions. Refunds are paid by NEFT and can take up to 15 days to arrive.