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Decision snapshot

Fast-read signals for fit, pricing, and trust.

Category
Business & Productivity
Best for
ai meeting summary tool
Pricing
Freemium
Access
Free plan available

What is this tool?

Teams that want every call transcribed without anyone taking notes get the most from Otter.ai, provided they work in English, Spanish, French, German, Japanese or Simplified Chinese. The catch is in the billing: the Business trial needs a card and converts at the monthly rate, and subscriptions are non-refundable.

By QT Desk
Read full overview

After connecting a calendar, the notetaker joins scheduled meetings and transcribes them; alternatively, record from the desktop app, Chrome extension or phone, or import an audio or video file. Each conversation then has a transcript to review, query with AI Chat and push to a CRM or workspace. Workspaces for teams exist on Pro, Business and Enterprise.

Prices are in US dollars. Business comes with a 7-day free trial that, per the help centre, needs a credit card to start. The pricing page and the help centre's Pro cancellation article mention no Pro trial. Students and teachers with a .edu address get 20% off Pro: $6.67 a month billed $79.99 annually, or $13.59 monthly.

Subscriptions renew automatically, should be cancelled at least 24 hours before the next billing date and are non-refundable; purchases through the App Store or Google Play are handled under Apple's or Google's policies, and PayPal is not accepted. Otter stores data on AWS in the US West region with AES-256 server-side encryption and holds a SOC 2 Type 2 report. It says it de-identifies user data before training its own models and that its third-party AI providers do not train on customer data.

Is this right for you?

Quick fit check against how you actually work.

ai meeting summary tool
Choose this if
  • You meet on Zoom, Teams or Meet and want a notetaker to join and transcribe from your calendar automatically
  • Bots are unwelcome in some meetings and you want bot-free recording from a desktop app
  • Your sales team wants meeting notes synced to Salesforce or HubSpot
  • You want to try transcription free before paying, within 300 minutes a month and 30 minutes per conversation
Consider alternatives if
  • You need transcription in a language Otter does not list, such as Portuguese, which the help centre names as unsupported
  • You need transcripts that are ready to use without review; some users describe correcting speaker labels and wording
  • You cannot accept a vendor training its own models on de-identified customer data
  • You need SSO or SCIM for fewer than 100 users, or a refund after subscribing

What people say

Aggregate community sentiment, summarized — not native reviews.

Mixed signals

Five independent accounts, writing under four YouTube videos from September 2024 to January 2026 (two of those videos on Otter's own channel), describe transcripts or speaker labels coming out wrong or imperfect. Three of them point to speaker attribution, one adding that correcting it can take as long as writing the notes; three describe the transcription itself as imperfect, one linking that to accents. One of the five still describes Otter as serving its purpose on in-home sales calls. Read together, the comments set an expectation rather than a verdict: budget time to review transcripts and speaker labels before treating them as final.

Key features

What you can actually do with this tool.

Notetaker or bot-free recording

Connect Google Calendar or Outlook and the notetaker joins scheduled Zoom, Teams and Meet calls automatically. Where a bot is unwelcome, the macOS (12.3 or later) and Windows (10 or later) apps record with no bot in the meeting, and the Chrome extension and the iOS and Android apps record in the browser and on a phone.

AI Chat over meetings

Otter AI Chat answers questions about a conversation, with monthly query caps of 20 on Basic, 50 on Pro and 200 on Business and Enterprise. AI Chat can also translate a transcript into other languages on request.

Notes that go where the team works

Notes sync to Salesforce and HubSpot (1 user on Pro, 5 on Business, unlimited on Enterprise) and export to Slack, Notion, Google Drive, Dropbox, OneDrive and other tools, with Zapier and an MCP server that lets Claude, ChatGPT and other AI assistants query meeting notes.

Transcription languages

Transcription covers English, Spanish, French, German, Japanese and Chinese (Simplified); the help centre says other languages, Portuguese among them, are not supported.

Integrations

Tools and platforms this connects with.

ZoomMicrosoft TeamsGoogle MeetGoogle CalendarOutlookSalesforceHubSpotSlackNotionGoogle DriveDropboxZapier

Plans & pricing

Pricing tiers and what's included in each.

Basic

Free
  • 300 transcription minutes a month, up to 30 minutes per conversation
  • 3 audio or video file imports for the lifetime of the account
  • 20 Otter AI Chat queries a month (3 per conversation)
  • Zoom, Microsoft Teams and Google Meet notetaker
  • Workspaces of up to 5 members

Pro

$16.99 per user/month billed monthly, or $8.33 per user/month billed annually (USD)
  • 1,200 transcription minutes a month, shared across recordings and imports, no rollover
  • Up to 90 minutes per conversation
  • 10 file imports a month, 50 AI Chat queries per user
  • Salesforce or HubSpot sync for 1 user
  • On the pricing page served in India, a starred offer of $8.49 monthly or $4.17 annually applies only with an India-issued credit card

Business

$30 per user/month billed monthly, or $19.99 per user/month billed annually (USD)
  • Unlimited meeting and recording transcription; imported files capped at 6,000 minutes per user a month
  • Up to 4 hours per conversation, 3 concurrent meetings
  • 200 AI Chat queries per user, Salesforce or HubSpot sync for 5 users
  • First-time subscribers: $24 per user/month for 3 months on monthly billing (20% off)
  • 7-day free trial, card required

Enterprise

By democustom billing
  • SSO and SCIM provisioning, each needing a minimum 100-user licence
  • Otter API and webhooks
  • HIPAA compliance as an add-on
Official pricing pagePricing may have changed. Always verify before purchasing.

Frequently asked

Common questions about this tool, answered.

How accurate are the transcripts?

Some users describe speaker labels and wording that need correcting, in one case around accents, even where the tool otherwise serves its purpose for them. Plan to review speaker names and key passages before sharing notes.

What happens when the Business trial ends?

The card entered at sign-up is charged for the workspace's current seats at the Business monthly rate, $30 per user, not the $19.99 annual figure advertised beside the trial. An admin can cancel before it ends from Account Settings > Plan, which avoids any charge.

Is the free plan enough for regular meetings?

For short calls, yes: Basic gives 300 minutes a month but stops each conversation at 30 minutes, allows three file imports in total and keeps only the 25 most recent conversations unarchived. Pro raises this to 1,200 minutes a month and 90 minutes per conversation.