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Decision snapshot

Fast-read signals for fit, pricing, and trust.

Category
Customer Engagement & CRM
Best for
customer service chatbot
Pricing
Paid
Access
Free trial available

What is this tool?

Support teams already on Intercom, Zendesk, Freshdesk, Freshchat, HubSpot or Gorgias get AI replies inside that helpdesk rather than a new inbox. Size it on volume: Pro includes 1,000 tickets or conversations and Scale 2,000, each AI reply counts as half or one conversation, and tickets are billed whether or not they are resolved. The 30-day trial needs no card.

By QT Desk
Read full overview

Start the trial, add knowledge from your help centre, websites, files, Google Drive, Notion or historic tickets, test the answers, then install the app in your helpdesk or embed the widget; the agent replies first and hands what it cannot resolve to your human agents. Billing counts AI responses rather than resolutions, questions are limited to 400 characters, and the help centre states paid plans have no limits on training content.

Plans are billed monthly or annually, with annual billing labelled a 33% discount, and charities, non-profits and NGOs get 20% off every plan except Enterprise. Enterprise can be invoiced monthly, quarterly or annually. The help centre says refunds are not generally offered, because of the free trial, except to EU and UK customers who ask within 14 days of the first purchase, otherwise at the vendor's discretion; cancelling is done by emailing team@myaskai.com from the account's address. A money-back guarantee covers the first paid month of the Pro monthly plan, but its threshold is published two ways: the pricing page headline promises 60% AI resolution, while the terms set the bar at 50% of tickets resolved and add conditions including at least 500 conversations handled in Direct Reply mode, onboarding and off-boarding calls, and a claim within 14 days.

The help centre says data is encrypted at rest (AES-256) and in transit and used only to service the customer's requests, and the pricing FAQ says it is not used for model training. Uploaded files are sent to OpenAI and deleted after being added to the agent; embedded content is stored on Qdrant on Google Cloud in Oregon, USA. The trust centre lists a SOC 2 Type II report for 1 July to 30 September 2025.

Is this right for you?

Quick fit check against how you actually work.

customer service chatbot
Choose this if
  • Your support team already works in Intercom, Zendesk, Freshdesk, Freshchat, HubSpot or Gorgias
  • You want to try an AI agent on real tickets for 30 days without entering a card
  • You need the agent to look up orders or run refunds, not only answer from documentation
Consider alternatives if
  • You want a permanent free tier: the pricing page lists no free plan, and Pro starts at $199 a month after the trial
  • You need human vendor support on the entry plan, since Pro comes with AI-only support
  • You need the exact Pro overage rate in advance: My AskAI's pages give different rates, about $0.12 per extra ticket on the Pro plan card and the help centre's limits table and $0.10 in the pricing-page FAQ, so confirm with My AskAI
  • You may want a refund later outside the EU/UK 14-day window, where refunds are at the vendor's discretion

Key features

What you can actually do with this tool.

Works inside your helpdesk

Installs as an app in Intercom, Zendesk (messaging and tickets), Freshdesk, Freshchat, HubSpot and Gorgias, replacing the helpdesk's native AI and handing unresolved conversations to human agents there; it also has its own chat widget.

Trained on your knowledge

Syncs knowledge from help centres, websites, documents, Google Drive and Notion, and learns from past tickets.

Live data and tasks

Looks up live user data such as recent orders and runs tasks such as refunds before escalating.

Gap insights and agent copilot

Reports where documentation is missing, and a Chrome extension gives human agents an AI copilot.

Many languages

The vendor says the agent is multilingual across 95+ languages.

Integrations

Tools and platforms this connects with.

IntercomZendeskFreshdeskFreshchatHubSpotGorgiasGoogle DriveNotion

Plans & pricing

Pricing tiers and what's included in each.

Free trial

Free for 30 days
  • All features, no credit card required
  • The help centre says trials can be extended case by case

Pro

$199 /month
  • 1,000 tickets/conversations included; the rate for extra tickets is published two ways by My AskAI
  • 5 team seats, up to 3 websites, unlimited help articles and docs, AI-only vendor support
  • Removing My AskAI branding and API/Slack/Teams access are $49-a-month add-ons each

Scale

$499 /month
  • 2,000 tickets/conversations included; usage beyond that is billed per conversation
  • Unlimited seats, up to 10 websites, priority same-day live-chat support and multi-agent setups
  • SOC 2 Type II; branding removal and API/Slack/Teams access included

Enterprise

From $999 /month (the help centre lists Enterprise prices as 'upon request')
  • HIPAA, white-label and API options
  • Invoice billing and dedicated support
Official pricing pagePricing may have changed. Always verify before purchasing.

Frequently asked

Common questions about this tool, answered.

How is My AskAI usage counted?

By AI responses, not resolutions. On helpdesk ticket and email integrations the first AI reply counts as one conversation and each later reply as half; on chat integrations each reply counts as half; on My AskAI's own widget, replies in one chat thread within an hour count as one. A ticket does not have to be resolved to be billed.

Is there a free trial?

Yes: 30 days with all features and no credit card, which the help centre says can be extended case by case. No free plan is listed afterwards, and the vendor states it has never sold lifetime plans.

Is My AskAI connected to the Ask AI app?

No. The vendor states it is not affiliated with the similarly named 'Ask AI' mobile app.

Does My AskAI train models on my data?

No, according to the pricing FAQ. Files you upload pass through OpenAI and are removed once they are in the agent.