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Decision snapshot

Fast-read signals for fit, pricing, and trust.

Category
Customer Engagement & CRM
Best for
customer service chatbot
Pricing
Paid
Access
Free trial available

What is this tool?

Support teams that want routine WhatsApp questions answered automatically, with a human taking over when needed, get that inside a wider multi-channel platform. Budget for two bills: a Kommunicate plan priced by the AI agents, team members and conversations it includes, and Meta's own WhatsApp messaging fees, paid through Meta Business Manager. Campaign messaging and API access are listed from Professional, and every plan starts with a 30-day free trial without a card.

By QT Desk
Read full overview

Connect a WhatsApp Business number through 360Dialog, Twilio or Meta's Cloud API, train the AI agent on existing FAQs and data, and let it answer routine questions. Conversations it cannot resolve go to human agents, who work WhatsApp chats in the same Kommunicate dashboard as web, mobile, Telegram and Instagram conversations.

Kommunicate sells platform plans rather than a WhatsApp-only plan. The pricing page lists Starter at $40 a month billed monthly or $34 billed yearly, and Professional at $200 a month or $167 billed yearly; Enterprise is priced through sales. Plans are sized by AI agents, team members and monthly conversations, where a conversation is every message exchanged in one session. WhatsApp is included in every plan, but the messaging itself is billed by Meta through the customer's Meta Business Manager account.

The terms of service, last updated on 9 January 2021, state that amounts paid are non-refundable and that stopping use during a subscription term earns no refund.

Is this right for you?

Quick fit check against how you actually work.

customer service chatbotai chatbot for whatsapp
Choose this if
  • You want an AI agent to answer repetitive WhatsApp questions and hand harder ones to your team
  • You also serve customers on web, mobile, Telegram or Instagram and want one dashboard for all of them
  • You want to test it on real conversations during a 30-day trial that needs no card
Consider alternatives if
  • You want a WhatsApp-only bot without paying for a multi-channel support platform
  • You need one all-in price; Meta bills WhatsApp messaging separately through Meta Business Manager
  • You need campaign messaging or API access on the entry plan, since the pricing page lists both on Professional
  • You need refundable billing; the terms of service state that amounts paid are non-refundable
  • You need a free plan beyond the 30-day trial; Kommunicate's pricing page lists only the paid Starter and Professional plans and Enterprise

Key features

What you can actually do with this tool.

AI agent on WhatsApp

Answers repetitive customer questions on the business's WhatsApp number with rich replies such as forms, lists and quick replies, trained on existing FAQs and data.

Human handoff in a shared dashboard

Conversations pass to a human agent when needed, and WhatsApp chats are handled in the same dashboard as the platform's other channels.

Choice of AI models

The AI agent can run on models from OpenAI, Google Gemini or Anthropic.

Template messages through the API

The WhatsApp documentation describes sending WhatsApp template messages through the API; the pricing page lists API access on Professional.

Integrations

Tools and platforms this connects with.

360DialogTwilioMeta WhatsApp Cloud API

Plans & pricing

Pricing tiers and what's included in each.

Starter

$40 /month billed monthly, or $34 /month billed yearly
  • 1 AI agent and 1 team member included; more at $20 a month each
  • 250 conversations a month (the vendor estimates about 10K messages); extra conversations $15 per 1,000
  • Channels include web, mobile apps, WhatsApp, Telegram and Instagram
  • 30-day free trial, no credit card

Professional

$200 /month billed monthly, or $167 /month billed yearly
  • 2 AI agents and 3 team members included; more at $30 a month each
  • 2,000 conversations a month (about 80K messages, per the vendor); extra conversations $10 per 1,000
  • Campaign messaging, API and webhook access, Zendesk, Freshdesk and Google Analytics integrations

Enterprise

Priced through salescustom billing
  • Salesforce, HubSpot and Zapier integrations listed on this plan
Official pricing pagePricing may have changed. Always verify before purchasing.

Frequently asked

Common questions about this tool, answered.

Does WhatsApp cost extra on top of the plan?

The WhatsApp channel is included in every Kommunicate plan, but WhatsApp messaging is paid to Meta. Kommunicate's documentation says Meta sets its fees by message category and user location and bills them through your Meta Business Manager account, with no Kommunicate markup; a payment method must be added there before sending live messages.

Which plan do I need for WhatsApp?

Any plan: the pricing page lists WhatsApp among Starter's channels, and the Cloud API documentation says the integration is included across all plans. Campaign messaging and API or webhook access are listed on Professional; the WhatsApp documentation describes sending template messages through the API without naming a plan.

Is there a free trial or free plan?

Every plan comes with a 30-day free trial and no credit card is needed to start it. The pricing page and the platform home page list no standing free plan.

How is a WhatsApp number connected?

Through one of three routes named in the developer documentation: 360Dialog, Twilio or Meta's WhatsApp Cloud API. The Cloud API route is configured in Meta's developer portal, tested with a sandbox number and then switched to the live business number.