Helply
A help desk with AI agents built in: its Support Agent works customer conversations on chat, email and messaging and hands off with the work done
PaidFree trial
Decision snapshot
Fast-read signals for fit, pricing, and trust.
- Category
- Customer Engagement & CRM
- Best for
- customer service chatbot
- Pricing
- Paid
- Access
- Free trial available
What is this tool?
Built for a support team that wants its conversations and its AI agents in one help desk, with routine chat, email and messaging conversations resolved by AI and the rest handed to people. Seats cost nothing and AI work is billed in credit blocks, so the bill tracks how much the agents do rather than headcount; Helply's own estimate of about 7 credits per B2B conversation and 4 per B2C is the place to start sizing a block.
By QT Desk
Read full overviewHide full overview
Conversations from every connected channel land in one shared inbox, and the agents work inside it. The website chat widget is installed with a snippet and configured for branding, customer context, AI behaviour and escalation. When a customer writes in, the Support Agent picks the conversation up, works through the knowledge base, customer history and connected tools, and either resolves it or passes it on with its findings attached, including outside business hours. The Support Agent page also describes it as working "proactively in the background" before your team opens a conversation, so expect it to prepare cases as well as answer them.
Around the Support Agent sit two other kinds of agent: Assist works alongside your people inside a conversation, and Background Agents act on what they notice across all of them. The knowledge base ties the three together: what the agents learn from resolved conversations comes back as draft articles for your team to approve.
Is this right for you?
Quick fit check against how you actually work.
Choose this if
- Your customers reach you on several channels, from email and website chat to Slack, Microsoft Teams or WhatsApp
- You want AI to investigate and act in your own systems, with your rules deciding when a person takes over
- Your team is growing and you would rather pay for AI work than per seat: every plan includes unlimited users
- You want help-centre articles drafted from resolved conversations rather than written from scratch
Consider alternatives if
- You want to keep your current help desk and add AI to it: Helply's main site presents it as a full help desk that replaces your existing one, while its help centre describes it working alongside an existing help desk, so confirm which deployment is offered today
- You run more than 32,000 credits of AI work a month and need a published price: that volume is quoted by sales
- You need settled billing and refund terms: the terms of service, last updated March 2025, say Helply is billed monthly in advance and is non-refundable, while the pricing page offers annual billing at 15% off; ask Helply which terms govern an annual plan before you sign
Key features
What you can actually do with this tool.
A Support Agent that resolves, not just replies
In each conversation it reads what the customer wrote and what Helply remembers about them, investigates with your knowledge base, Skills and connected tools, answers, and carries out supported actions, each running inside permissions you set and logged.
Hand-offs with the work attached
You choose the situations, confidence levels or customer conditions that trigger an escalation; the conversation goes to the right person with the investigation and history in place. Helply says the AI answers directly only when it has the knowledge and confidence to.
Guidelines and training from real conversations
Guidelines define how agents behave and decide, including when a person must be involved, and can differ by agent and type of work; training on real conversations and your team's feedback refines knowledge, Skills and Guidelines over time.
A knowledge base that keeps itself current
The built-in help centre is both what customers search and what the agents draw on. Helply surfaces gaps and drafts new or updated articles, with your team deciding what is published, and existing content can be imported.
Agents beside and behind your team
An Assist Agent works inside conversations with your human agents, drafting replies and taking actions they approve, while Background Agents watch every conversation for churn risk, knowledge gaps, expansion signals, feature requests and emerging trends.
Integrations
Tools and platforms this connects with.
Email, live chat widget, Slack, Microsoft Teams, WhatsApp, Discord, Telegram, phone and SMSHubSpot, Salesforce, Attio, PipedriveLinear, Jira, GitHub Issues, Asana, Shortcut, ClickUpNotion, Confluence, Google Drive, GitBookStripe, ChargebeeSnowflake, BigQuery, Redshift, Amazon S3, SegmentZapier, API & Webhooks
Plans & pricing
Pricing tiers and what's included in each.
500 credits
$49 a month on the pricing page's monthly toggle; $42 a month on annual billing (15% off)
- Unlimited users, as on every plan
- Credits weighted by work: 1 for a draft or summary, 4 for a lookup in one or two systems, 12 for a full investigation
- On annual billing, credits pool across the year
- Other blocks (1,200, 2,000, 11,000, 22,000 and 32,000 credits) are on the pricing page's selector; check it for their prices
4,000 credits
$249 a month on the pricing page's monthly toggle
7,000 credits
$399 a month on the pricing page's monthly toggle; $339 a month on annual billing
15,000 credits
$769 a month on the pricing page's monthly toggle
Volume
Talk to sales
- For teams using more than 32,000 credits a month
Official pricing pagePricing may have changed. Always verify before purchasing.
Frequently asked
Common questions about this tool, answered.
Is there a free plan?
No free plan is listed on the pricing page; the smallest paid option is the 500-credit block. There is a 14-day free trial with 1,000 credits and no card required.
Is Helply priced per resolution?
The pricing page prices AI work in credit blocks, as above. An article in Helply's public help centre describes pricing per AI resolution instead, so confirm the pricing model on your quote.
What happens when a credit block runs out?
The next block is bought automatically at the same rate, up to a monthly spending cap that defaults to your block price; turn auto top-up off and the AI pauses at the cap while your team keeps working in the help desk. Unused credits carry into the next month and expire at its end. Retries, failed actions, drafts your team rejects and setup work never use credits, and you can move up a block at any time, paying the difference pro rata.
Is our data used to train AI models?
Helply says customer data sent to its AI providers is never used to train their models and stays scoped to your account, under agreements that prohibit training on customer data. Its public sub-processor list names OpenAI, Cohere and Jina AI among its data processing providers, and it says a SOC 2 Type II report is available to prospects and customers under NDA.
Is Helply the company previously called Groove?
Yes: the company was previously known as Groove, and existing Groove users can migrate their support history into Helply. Its current pages name the maker as Helply, Inc., while its privacy policy and terms (March 2025) name Groove Networks Holding(s), Inc., doing business as Helply, so confirm the contracting entity on your order.