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Decision snapshot

Fast-read signals for fit, pricing, and trust.

Category
Email & Communication
Best for
ai response generator
Access
Free trial available

What is this tool?

Ellie is built for a professional or small team whose day is answering inbound email and who want a ready draft waiting in Drafts each morning, in their own voice, for a quick edit before sending. Budget by replies per day, and check the plan carefully: the pricing page and the help centre disagree on whether the cheapest Casual plan auto-drafts at all, so anyone who wants background drafting should look at Business or Professional.

By QT Desk
Read full overview

Ellie has two ways in. The default is to connect a mailbox (Gmail, Google Workspace, Outlook.com, Microsoft 365 or Exchange Online) at its web app: from then on it reads new threads, sorts them into your categories and writes replies into Drafts in the background. The alternative is manual: install the browser extension or the Outlook add-in and ask for a draft on the email in front of you. Both modes leave sending to you. In the extension, each email allows up to five revisions, and each revision counts toward the daily reply limit.

Plans are metered in replies per day rather than seats alone. The pricing page shows 25 a day on Casual for one person, 100 a day for a Business team with three seats, and unlimited on Professional with five seats; the help centre says auto-drafts from a connected inbox are counted separately from drafts you create in the extension. The prices shown are in pounds; Ellie says checkout charges in your local currency, so the figure you pay may differ.

Ellie's statements on storage and training are under "What happens to my email?". One plan-specific point: a Professional customer who hands over an archive for a bespoke fine-tuned model is opting into that training for their own model.

Is this right for you?

Quick fit check against how you actually work.

ai response generator
Choose this if
  • Your inbox is mostly people writing to you, and reviewing a waiting draft beats starting each reply yourself
  • You want replies that sound like your sent mail, with different voices for different kinds of sender
  • Your answers depend on policies, price lists or product details you can hand Ellie as documents, a website or a spreadsheet
  • You are on Gmail, Google Workspace or Microsoft 365, including Exchange Online and shared mailboxes, and want nothing to send without a person checking it
Consider alternatives if
  • You need outbound or cold email written: Ellie only replies to email you receive
  • You need live CRM or helpdesk data in replies: Ellie's home page describes live connectors, while its FAQ lists direct API integrations as coming soon, and uploading a CSV or export is the documented route, so confirm before buying
  • You want the on-demand extension in Safari, Apple Mail or Thunderbird: the help centre lists no Safari extension and no native Apple Mail or Thunderbird integration, although connected-inbox auto-drafts need no browser or email client

Key features

What you can actually do with this tool.

Replies prepared in your Drafts folder

On Business and Professional (Casual: see its plan card), connecting a Gmail or Outlook account lets Ellie draft replies server-side and drop them into your own Drafts folder, so there is no app to open. Nothing goes out until you check it and press send.

A voice taken from your sent mail

Ellie says it reads your sent mail for tone, sign-offs and phrasing, rather than filling a template. How much it can learn from is set by plan: up to 200 sent emails on Casual, 1,000 on Business, and a fine-tuned model of your archive on Professional.

Categories and roles that decide what gets drafted

You describe categories in plain words, and they decide which emails get a draft, which become tasks and which voice, or role, each reply is written in, so a billing question and a partner intro need not sound alike.

Answers grounded in your own material

Point Ellie at PDFs, Word or text files, a website, or a CSV or export from a helpdesk or order system, and it draws on them in replies; the vendor says that when the source does not cover a question, the draft says so instead of inventing an answer. Which plans can learn from documents and website URLs is stated two ways: the pricing page lists it on Business and Professional, while the help centre lists file and URL knowledge bases on every plan.

An extension or add-in when you want control

For on-demand drafts there are browser extensions for Chrome, Edge and Firefox that work in web Gmail, Outlook on the web, Fastmail and Missive, and an Outlook add-in on Microsoft AppSource for Outlook on Windows, Mac and the web.

Integrations

Tools and platforms this connects with.

Gmail / Google WorkspaceOutlook / Microsoft 365Google CalendarFastmailMissive

Plans & pricing

Pricing tiers and what's included in each.

Casual

£15 a month, as displayed on the pricing page
  • Personal use; 25 replies a day
  • Learns your style from up to 200 previous sent emails, per the pricing page
  • The pricing page describes Casual as manual drafting from the browser extension or Outlook add-in, while the help centre marks auto-drafts as included; confirm which applies before choosing it for background drafting

Business

£30 a month, as displayed on the pricing page
  • Auto-drafts and auto-categorising in a connected inbox
  • 100 replies a day for your team, with 3 seats included, per the pricing page
  • Learns from up to 1,000 sent emails, per the pricing page

Professional

£65 a month, as displayed on the pricing page
  • Replies a day shown as unlimited (∞), with 5 seats included and more available to buy, per the pricing page
  • Up to 3 connected email accounts per user, per the pricing page
  • Ellie fine-tunes a bespoke model on an email archive you provide
Official pricing pagePricing may have changed. Always verify before purchasing.

Frequently asked

Common questions about this tool, answered.

Is there a free plan?

Every new account starts with a 7-day free trial with no credit card required; the help centre says it gives Business-tier features. Beyond that, Ellie's pricing page and help centre differ: the pricing page shows three paid plans, while the help centre describes a Free plan with 10 replies a day and manual drafting only. Confirm which applies before your trial ends.

Does Ellie send emails for me?

No. Ellie writes drafts and leaves them in your Drafts folder or in the extension; you review, edit and send. It also will not write cold emails, only replies.

What happens to my email?

Ellie sends the email content to OpenAI and Microsoft Azure OpenAI to write the draft and says that content is never used to train AI models. Its home page says it does not store email content on its servers, and its privacy policy says it retains the generated draft and the prompt fragments needed to run the feature. Read the privacy policy if your organisation needs retention details.

Can I pay through Microsoft?

Ellie says it can be bought as a SaaS subscription through Microsoft AppSource, billed with your other Microsoft services, and that IT can deploy the Outlook add-in from AppSource across a tenant.

What does an extra team member cost?

The pricing FAQ says additional team members are priced starting at $5 per user, without saying which plan that applies to. Business includes 3 seats and Professional 5, per the pricing page.